Legal document

Terms and Conditions

Last updated:

July 22, 2026

Definitions

Service refers to the builderbot.cloud platform, including all of its components, features, and tools.

User refers to any individual or entity that accesses or uses the Service.

Chatbot refers to any conversational bot created using the Service.

User Content refers to any data, information, or material provided or created by the User in connection with use of the Service.

Acceptance of the Terms

By accessing or using the Service, you agree to be legally bound by these Terms and Conditions ("Terms").

If you are accessing or using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree with any part of these Terms, you must not access or use the Service.

Description of the Service

builderbot.cloud is a SaaS (Software as a Service) tool that enables users to create, manage, and deploy chatbots for WhatsApp and Instagram using artificial intelligence technologies.

The Service includes, but is not limited to:

Chatbot creation tools
Integration with the WhatsApp API
Integration with the Instagram API (Meta)
Artificial intelligence features for natural language processing
Analytics and performance reporting for chatbots

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without prior notice.

Registration and Account

Eligibility: You must be at least 18 years of age to use this Service. By creating an account, you represent and warrant that you are at least 18 years old.

Registration Information:

You must provide accurate, current, and complete information during the registration process.
You must maintain and promptly update your account information to keep it accurate, current, and complete.

Account Security:

You are responsible for maintaining the confidentiality of your password and for restricting access to your account.
You accept responsibility for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account or any other security breach.

We reserve the right to refuse registration or cancel an account at our sole discretion, without the need for justification.

Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms.

Restrictions: You agree not to:

Use the Service in any manner that could damage, disable, overburden, or impair the Service.
Attempt to gain unauthorized access to any part of the Service, other systems or networks connected to the Service, or any builderbot.cloud server.
Use the Service to transmit any virus, worm, defect, Trojan horse, or other item of a destructive nature.
Use the Service to violate any applicable law or regulation.
Use the Service to send unsolicited communications ("spam").

Monitoring: We reserve the right, but not the obligation, to monitor use of the Service to ensure compliance with these Terms.

User Content

Ownership: You retain all ownership rights in the User Content that you provide or create using the Service.

Responsibility: You are solely responsible for your User Content and the consequences of posting or sharing it.

Prohibited Content: You must not create, upload, post, send, or transmit any User Content that:

Is illegal, defamatory, obscene, pornographic, invasive of privacy, infringing of intellectual property rights, or otherwise objectionable.
Constitutes or encourages a criminal offense, violates the rights of any party, or otherwise creates liability or violates any local, state, national, or international law.
May infringe any patent, trademark, trade secret, copyright, or other intellectual property right of any party.

Right of Removal: We reserve the right to remove any User Content that we deem to violate these Terms or that is otherwise objectionable, without prior notice and at our sole discretion.

Data We Collect

Depending on the user's use of the Service, we may collect:

Data provided directly by the user

Name
Email address
Profile information
Information entered when creating chatbots or flows within the platform

Data obtained through Google OAuth (only if the user connects Google)

We access only the data necessary for the requested functionality, consistent with our Privacy Policy:

Data type	Access	Purpose
Basic profile information (name, email, photo)	Always	Authentication / sign-in
Google Drive (files)	Read-only	Knowledge source in chatbot flows
Google Sheets (spreadsheets)	Read-only	Data for chatbot flows
Google Docs (documents)	Read-only	Knowledge source in chatbot flows

All Google permissions are strictly read-only. We never access data without the user's explicit consent.

Data obtained through the Instagram API (only if the user connects Instagram)

When connecting an Instagram Business account, we access only the data necessary for automation functionality:

Permission	Data accessed	Purpose
`instagram_basic`	Username, biography, profile photo, follower count, post count, website, account type	Identify and configure the Instagram Business account on the platform
`instagram_manage_comments`	Comments on the user's posts, comment replies	Automate responses to comments on business posts
`instagram_manage_messages`	Direct messages (DMs) received from users who have initiated a conversation with the account	Automate real-time responses to direct messages

We never access Instagram data without the user's explicit consent.

How We Use Data

Data is used exclusively to:

Enable access to and use of the platform
Provide automation and artificial intelligence features
Process requests and tasks generated by the user
Improve the performance, stability, and security of the service

Regarding advertising and marketing:

The marketing website continuously uses analytics/advertising cookies and pixels (for example, Meta Pixel and Google tools) to measure campaigns and attribution, in accordance with our GDPR notice.
We do not sell information to third parties.
We do not use WhatsApp/Instagram message content or the personal data of your chatbots' end users for third-party advertising.

Intellectual Property

Ownership of builderbot.cloud: The Service and its original content, features, and functionality are and will remain the exclusive property of builderbot.cloud and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

Limited License: You are granted a limited, non-exclusive, non-transferable, and revocable license to use the Service for your own internal business purposes, subject to these Terms.

Restrictions: You must not:

Modify, adapt, or hack the Service or modify another website to falsely imply that it is associated with the Service or builderbot.cloud.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
Create derivative works based on the Service.

Feedback: If you provide any ideas, suggestions, or other feedback about the Service, builderbot.cloud will have the right to use such feedback freely for any purpose without any obligation to you.

Privacy and Data Protection

Privacy Policy: Our use of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

Roles. With respect to your account and platform usage data, BuilderBot Cloud normally acts as Controller. With respect to personal data of your chatbots' end users, you act as Controller and BuilderBot Cloud as Processor, pursuant to the DPA.

DPA and SCCs. The Data Processing Agreement (DPA) and the Standard Contractual Clauses (SCCs, Module 2) form part of these Terms when you use the Service as Controller and BuilderBot Cloud as Processor. By using the Service, you accept the DPA and the SCCs to the same extent as these Terms.

EU/USA model selector. The geographic zone of artificial intelligence processing is determined by the model you select (labeled EU or USA). Not all models are available in Europe. If you select a USA model or another configuration outside the EEA, that choice constitutes your documented instruction; you are solely responsible for assessing the lawfulness of that transfer with respect to your end users, pursuant to the DPA.

GDPR Compliance: To the extent that we process personal data on behalf of Users within the scope of the General Data Protection Regulation (GDPR), we will do so in accordance with our DPA and, where applicable, our SCCs.

User Responsibility: You are responsible for:

Obtaining all necessary consents from the end users of your chatbots for the collection and processing of their personal data, including data obtained through integrations with WhatsApp and Instagram.
Providing adequate privacy notices to the end users of your chatbots.
Complying with all applicable data protection laws and regulations in connection with your use of the Service.
Selecting the model (EU/USA) appropriate to your data protection obligations.

Indemnity. The Customer's indemnification obligations toward BuilderBot Cloud for unlawful instructions, lack of a legal basis, spam, special categories, USA model selection, and AI outputs are set out in DPA §14 and are incorporated into these Terms by reference.

Data Security: We implement security measures designed to protect data processed through the Service, but we cannot guarantee its absolute security.

Data for Internal Testing: Some of the data collected through the Service may be used for internal testing, analysis, and evaluations, in order to improve our services, stability, and the ongoing development of the Service, on the terms of DPA §4.

Data Deletion Request: If you wish to request deletion of your data, please submit a request by email to support@builderbot.cloud.

Document hierarchy

In case of conflict: (1) the SCCs prevail on international transfers Customer → BuilderBot Cloud; (2) the DPA prevails on personal data processing as processor; (3) these Terms prevail otherwise. The Service Conditions yield to these Terms, except as provided in the DPA or the SCCs.

Sharing Data with Third Parties

We do not sell, rent, or share the personal data we collect with third parties for marketing or resale purposes, except the campaign and attribution measurement tools on the marketing site described in the GDPR notice (for example, Meta Pixel and Google Tag Manager / Analytics).

We share data only with infrastructure, payments, messaging, and artificial intelligence providers strictly necessary to operate the Service (for example, Vercel, Hetzner, Microsoft Azure, Stripe, Meta, and the AI providers listed in the DPA), acting as processors or sub-processors as applicable. Details of categories, purposes, and sub-processors are set out in our Privacy Policy, our GDPR notice, our DPA, and our SCCs.

If we onboard a new provider with access to personal data, we will update those documents as provided in the DPA (at least 30 calendar days' notice on the DPA page).

WhatsApp Integration

Compliance with WhatsApp Terms: By using our Service to create chatbots for WhatsApp, you agree to comply with the WhatsApp Business Terms of Service and any other applicable WhatsApp policies.

Responsibility: You are solely responsible for ensuring that your use of WhatsApp chatbots created through our Service complies with all applicable laws and regulations, as well as WhatsApp policies.

Changes to the WhatsApp API: We are not responsible for any changes, interruptions, or discontinuation of the WhatsApp API that may affect the functionality of chatbots created through our Service.

Instagram Integration

Compliance with Instagram Terms: By using our Service to create chatbots for Instagram, you agree to comply with the Meta Platform Terms and the Instagram Platform Policy, as well as any other applicable Meta policies.

Responsibility: You are solely responsible for ensuring that your use of Instagram chatbots created through our Service complies with all applicable laws and regulations, as well as Meta and Instagram policies.

Changes to the Instagram API: We are not responsible for any changes, interruptions, or discontinuation of the Instagram API that may affect the functionality of chatbots created through our Service.

Payment and Billing

Subscription Plans: We offer various subscription plans with different features and usage limits. Details of each plan are available on our website.

Pricing:

All prices are subject to change. We will provide at least 30 days' notice of any price change.
Prices do not include taxes unless explicitly stated. You are responsible for paying all applicable taxes.

Billing:

Billing is charged in advance on a monthly or annual basis, depending on the plan selected.
By providing payment information, you represent and warrant that the information is accurate and that you have the right to use the payment method provided.

Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless canceled before the end of the current period.

Refunds: No refunds will be issued for partially used service periods or for unused features.

Suspension for Non-Payment: We reserve the right to suspend or terminate your access to the Service if we do not receive timely payment of your subscription.

Cancellation and Termination

Cancellation by the User: You may cancel your account at any time through your account settings or by contacting our support team. (support@builderbot.cloud)

Effect of Cancellation:

Upon cancellation, your access to the Service will be revoked immediately.
All data associated with your account may be permanently deleted from our systems after a 30-day grace period.

Termination by builderbot.cloud: We reserve the right to suspend or terminate your access to the Service at any time and for any reason, including, but not limited to:

Violation of these Terms
Fraudulent or abusive use of the Service
Non-payment of fees owed
Requests from legal or governmental authorities

Effect of Termination: In the event of termination, all provisions of these Terms that by their nature should survive termination will survive, including, without limitation, provisions relating to ownership, warranty disclaimers, and limitations of liability.

Disclaimer and Warranties

Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

Specific Disclaimers: Without limiting the generality of the foregoing, builderbot.cloud expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to:

Warranties of merchantability, fitness for a particular purpose, and non-infringement.
That the Service will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis.
That the results that may be obtained from use of the Service will be accurate or reliable.

Limitation of Liability

To the maximum extent permitted by applicable law:

Exclusion of indirect damages: BuilderBot Cloud, LLC will not be liable for lost profits, lost revenue, lost data, lost business opportunities, or for any indirect, incidental, special, punitive, or consequential damages arising from the use of or inability to use the Service.
Liability cap: the aggregate total liability of BuilderBot Cloud, LLC to you for all claims arising out of these Terms or the Service will not exceed the total fees you paid to BuilderBot Cloud for the Service during the twelve (12) months preceding the event giving rise to the claim (or, if the period of use was shorter than twelve months, the total fees paid during that period). If you have paid no fees, the cap will be one hundred U.S. dollars (USD 100).
Exceptions: nothing in these Terms excludes or limits liability for willful misconduct, fraud, or to the extent applicable law prohibits such exclusion or limitation.

This section and the "Disclaimer and Warranties" section will survive termination of these Terms.

Data Processing and Use of AI Tools

builderbot.cloud uses various artificial intelligence (AI) tools to process and analyze data, improve our services, and provide AI-based functionality to our users.

By using our Service, you acknowledge and agree that data processing through AI tools may be subject to the terms and conditions of the providers of those tools. These terms may differ from those of builderbot.cloud.

builderbot.cloud is not responsible for how these third-party AI tools process, store, or use data. It is your responsibility to review and accept the terms and conditions of these AI providers.

Although we strive to select AI providers that maintain high standards of privacy and security, we cannot guarantee the practices of these third parties. We recommend that you review the privacy and security policies of these providers.

Our AI Providers

Currently, builderbot.cloud uses the following AI service providers (details and locations are in DPA §7):

Microsoft Azure OpenAI - Legal Terms
Google Cloud Platform (Vertex AI) - Terms of Service
Fireworks AI - Terms of Service
Parasail - Terms of Service
Inworld AI - Terms of Service
ElevenLabs - Terms of Use

Reliance on Third-Party Providers

builderbot.cloud relies on various third-party providers to deliver our services:

Marketing website: Vercel.
Application: own server at Hetzner (European Union).
Artificial intelligence microservice: Microsoft Azure virtual machine (European Union).
Databases and storage: MongoDB (European Union), MongoDB Atlas (European Union), Amazon Web Services (AWS S3, European Union). Details in DPA §7.
AI providers: Microsoft Azure OpenAI (European Union); Google Cloud Platform (Vertex AI — European Union or United States depending on the selected model); Parasail (European Union or United States depending on the selected model); Fireworks AI (United States); ElevenLabs and Inworld AI (voice / text-to-speech, United States).
Other providers: Cal.com, Cloudflare, Resend, Stripe, PostHog.

If you connect your own PostgreSQL database through the database agent, that database is your property and is not part of builderbot.cloud's third-party providers.

Limitation of Liability for Third-Party Services

Acknowledgment: By using our services, you acknowledge and agree that the availability and performance of builderbot.cloud may be affected by the operation of these third-party providers.
Service Outages: In the event of interruptions, outages, or service degradation caused by these third-party providers, builderbot.cloud assumes no responsibility for any damages, losses, or inconveniences that may arise.
Reasonable Efforts: While we strive to maintain strong relationships with reliable, high-quality providers, we cannot guarantee their performance or continuous availability.
Notifications: We will make reasonable efforts to notify our users of significant service interruptions as soon as possible.
Changes to Providers: If a provider change involves access to personal data processed on behalf of the Customer, the notice and objection procedure in DPA §7 applies (at least 30 calendar days). For provider changes or other aspects of the Service that do not involve such access, we reserve the right to modify them at any time, with or without prior notice, to improve the Service.
Third-Party Terms of Service: Use of our service is also subject to the terms of service of these third-party providers. We recommend that you review their respective policies.

By continuing to use builderbot.cloud services, you accept these additional conditions regarding our reliance on third-party providers.

Legal Information

builderbot.cloud is a service provided by BuilderBot Cloud, LLC. Address: 1111b South Governors Avenue, STE 23416, Dover, DE 19904, United States. Email: support@builderbot.cloud.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

Except where applicable law mandatorily provides otherwise, you agree to submit to the exclusive jurisdiction of the state or federal courts located in the State of Delaware to resolve any dispute arising out of these Terms or the Service.